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Zafer Kaya's avatar

As always, a very nice article.

Jason Kim's avatar

The shift from hiring for roles to automating workflows is the correct mental model. Where I see this play out most clearly is in premium businesses: the human relationship is still the moat at the customer-facing layer, but the back-office and data operations that inform those decisions are almost entirely automatable. The P&L impact when you actually execute this is not marginal. It changes the cost structure of how these businesses operate.

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